top of page

          FAQ

🏠 About Viewings & Tours

Q: How can I schedule a room viewing?

A. Please use the contact form and provide 2–3 preferred dates for your visit.
We will get back to you with further details after confirming the schedule.
On the day of your visit, we will meet you at Jiyugaoka Station and walk to the house together. 🚶‍♀️

Please note that only currently vacant rooms can be viewed.
Rooms that are occupied or scheduled to be vacated cannot be shown.

Female friends and family members are welcome to join the viewing.
However, as this is a women-only share house, male companions are not allowed.

Q: Can I apply to move in without viewing the room in person?

A: Typically, we ask applicants to view the house before applying to avoid mismatches.
However, if you live overseas or far away and it is difficult for you to visit, we can arrange an online viewing instead. 🌏
If it is possible for you to come in person without too much difficulty, we highly recommend visiting the house to experience the atmosphere for yourself.

📋 About Contracts & Applications

QHow do I apply?

A: First, please contact us and let us know that you would like to apply.
We will then send you the application form by email.
After filling out the form, please send it back to us together with a copy of your ID.
Once we have confirmed your documents, we will begin the screening process for your tenancy.

Q Can non-Japanese nationals apply?

A: Yes, we welcome foreign nationals. Regardless of nationality, all prospective residents are required to agree to follow our house rules. We appreciate your understanding and cooperation.
When applying, please submit copies of your Residence Card (front and back) and the photo page of your passport.

Q: I would like to bring my own furniture. Can the existing furniture in the room be removed?

A. If you let us know before you move in, it may be possible to remove some of the furniture in your room. However, please note that the bed frame is a fixed fixture and cannot be removed. 🛏️ If you have any requests, please feel free to talk to us during your viewing.

 

💰About the cost

Q: How much are the initial move-in costs?

Q: What are the initial costs?
A: Upon contract, you will need to pay the security deposit, prorated rent, and prorated utility fee.
If your contract starts after the 16th of the month, the following month’s rent will also be required.

You’ll also need to obtain fire insurance (around ¥6,000+ per year), which covers fire, wind, snow, water damage, and other unexpected accidents.

 

Q. What is included in the common service fee?

A. The common service fee covers utilities such as electricity, gas, and water, as well as shared daily necessities like toilet paper, dish soap, and cleaning supplies, plus Wi‑Fi.📶
​These basic items are provided so that you can start your daily life comfortably from the day you move in.
Please note that the common service fee does not mean “unlimited use”.
We ask for your cooperation in using electricity and water responsibly, for example by turning off the air conditioner and lights when you go out.
​If there is consistently excessive overuse of utilities, or if utility costs change significantly due to social or market conditions, the common service fee may be reviewed and adjusted.
​To help maintain a pleasant living environment for everyone, please avoid wasteful usage and join us in making small efforts to save energy.

Q. Are there any fees when I move out?

A. When you move out, the cleaning fee will be deducted from your security deposit, and the remaining balance will be refunded to you within one month after you leave.​
If there are any items left in your room, or if there is damage or heavy stains that require restoration, the actual cost of disposal or repair may be charged separately.​
To avoid unnecessary expenses, please use your room with care on a daily basis and make sure to tidy up and organize your belongings before you move out.

Q: How do I pay the rent?

A. Please transfer the rent for the following month to the designated bank account by the 27th of each month. Details of the bank account will be provided to you when you sign the contract. Please note that the bank transfer fee will be borne by the tenant.

Q: When does the rent start to accrue?

A. Please transfer the rent for the following month to the designated bank account by the 27th of each month. Details of the bank account will be provided to you when you sign the contract. Please note that the bank transfer fee will be borne by the tenant.

Q: Why is fire insurance necessary?

A. Fire insurance is a safeguard to protect your daily life not only from fires, but also from natural disasters and unexpected accidents. By covering restoration costs and damage to your household belongings in the event of an emergency, you can live with peace of mind. To ensure all residents can live safely, enrollment in fire insurance is required. Examples of coverage: fire, wind damage, snow damage, water damage, and sudden accidental damage.

🌟 About Daily Life and House Rules

Q: Are there any house rules?

A. To ensure everyone can live safely and comfortably, we have established house rules, including a “Resident Agreement”. Before moving in, you are required to review these rules carefully and give your consent as a condition of residency. Complying with all house rules is mandatory so that every resident can enjoy a pleasant and smooth communal living environment.

Q: Can residents use the common areas on both the 1st and 2nd floors?

A. As a general rule, residents on the 1st floor may use the common areas on the 1st floor, and residents on the 2nd floor may use the common areas on the 2nd floor. By separating the shared areas in this way, congestion is reduced and residents can enjoy a calmer, more comfortable environment.

Q. Who is responsible for cleaning the common areas and taking out the garbage?

A. Cleaning and garbage disposal are handled on a rotating basis by the residents and Heart Share (management).🧹 Duties are assigned weekly, and depending on the number of residents, your turn will usually come around about once every 1 to 2 months. Your cooperation is appreciated in helping to maintain a comfortable living environment for everyone.

Q. Will I hear other residents’ daily living sounds?

A. Yes, because a share house is a communal living environment, you will inevitably hear other residents’ everyday sounds. Just as you would hear family members when living together, daily sounds such as doors opening and closing, footsteps, and conversations will naturally occur in a share house as well.

At the same time, feeling the presence and warmth of others is one of the unique charms of share house living, and it may give you a sense of security similar to living with family. You are welcome to live normally during the day, but please be considerate and keep noise to a minimum between 11:00 p.m. and 7:00 a.m.

During quiet hours:

Please close doors gently and walk softly, and keep your voice low.

Set your alarm to your smartphone’s vibration mode.

Use earphones or keep the volume low when watching videos or making calls.

By valuing consideration and making small compromises for one another, everyone can help create a comfortable living environment together.
 

bottom of page